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Town of Sullivan's Island

Water & Sewer Department

Customer Service & Bill Payments: 1610 Middle Street (Town Hall)

Waterworks Plant: 2050 Gull Street (near Fire Station & Town Park)

Important Resident Note: Hydrant Flushing to begin in February.

Helpful Tips If You Experience Discolored Water (Click Here)

MEET THE MANAGER

Greg Gress, Water Department

GREG GRESS

Greg joined the Town in 2001 as Manager of the Water and Sewer Department after years of previous experience in the water industry. An industrious and innovative manager, Greg has successfully led his team of six personnel over the past eight years with one goal in mind: provide the highest quality product with a customer service focus. His team's efforts earned them industry recognition in 2007 as the #1 Wastewater Treatment Center of its size in South Carolina. Greg currently lives in Mt. Pleasant with his wife, Sandra, son Dylan and daughter Jessica.

YOUR WATER & SEWER DEPARTMENT STAFF:

Not Pictured:

Darrell Noisette - Chief Operator - Serving Residents Since 2000

Tommy Bean - Operator - Serving Residents Since 2007

Paul Fouchecourt - Operator - Serving Residents Since 2007

Mike Reynolds - Operator - Serving Residents Since 2007

Mary Coste - Billing/Customer Service - Serving Residents Since 2007

WHEN IT IS COLD OUT - DON'T FORGET TO DRIP YOUR PIPES!

Click Here for Helpful Information (pdf)

WATER & SEWER PROJECTS

(updated January 18, 2010)

Sullivan's Island Water Distribution System

REVISED Pipe Replacement Program

Click to view/download (pdf)

WATER LINE REPLACMENT PROJECT FY10

Phase 1 Focus Area Map of Year 4 & 5 (Click to view/download)

***************

Charleston Water System voted 4th best water in the nation!

Click here to see the Environmental Working Group's list of top-rated and lowest-rated water utilities.

********************

Town of Sullivan’s Island Wins Award for Wastewater

Treatment System of the Year 2007 Category #1

Town Administrator Andy Benke, Water and Sewer Manager Greg Gress and Chief Operator Darrel Noisette accepted the top honors award on November 14, 2007 during the SC Rural Water Association conference in Myrtle Beach, SC.

This prestigious industry award identifies Sullivan’s Island as South Carolina’s best of the best in the small wastewater treatment system category (Category #1 less than 1,000 taps). This news comes as no surprise to the approximately 2,000 Island residents who benefit from the top-notch services provided by the small five-member team of dedicated wastewater service professionals. Upgrading a space-limited wastewater treatment facility on a barrier island presents unique challenges. Our continued success is attributed to the staff’s commitment to excellence and the continued support of Town Council and Island residents.

Full Press Release Team Photo (2007)

BILLING

We initiated a new billing format in November 2008 in tandem with our new billing software. Although a new look and no longer a postcard, your billing deadline remains the 15th of each month and all automatic draft activity remains the same.

Click here to download: AUTOMATIC PAYMENT - BANK AUTHORIZATION FORM

Water and Sewer

Water and Sewer Bill Automatic Draft Application

*******************************************************************************

AVOID LATE FEES - TAKE ADVANTAGE OF BANK DRAFT PAYMENTS TODAY.

The process is simple:

1.   Complete AUTOMATIC DRAFT FORM

2.    Return completed application with a copy of a voided check to Town Hall **

3.    Water & Sewer Department will draft the stated bill amount from your checking account on the bill due date each month.

                               ****NOTE: You will still get a monthly statement for reference****

** Forms with original signatures are needed to initiate automatic draft. Please forward forms and inquiries to Mary Coste at (843) 883-5733 or mcoste@sullivansisland-sc.com.

MAILING ADDRESS IS: Town of Sullivan's Island, PO Box 427, Sullivan's Island, SC 29482

************************************************************************************
Waste Water Collection & Treatment
Water and Sewer Rates
IMPORTANT WATER & SEWER RATE INFORMATION

On June 16, 2009 Town Council passed a resolution to revise the Water & Sewer Rates Effective July 1, 2009. These rates will reflected on residents' August 2009 bills.

RATES & FEES EFFECTIVE JULY 1, 2009

Note - Typical meter size is 5/8" by 3/4"

Open Letter to Residents - Rates Effective July 1, 2009

Water & Sewer Rate Resolution

Rate Block Comparison by Meter Size

*****************

On April 21, 20009, Town Council Resolved to adopt the findings & Recommendations of Raftelis Financial Consultants, Inc. March 2009 report for the water and wastewater financial planning study.

READ APRIL 21, 2009 RESOLUTION

RAFTELIS FINANCIAL CONSULTANTS, INC. WATER RATE STUDY
- Please call Mary Coste at (843) 883-5733 or mcoste@sullivansisland-sc.com with rates and billing questions.
Cross-Connection Control Program
Water Quality
OTHER WATER QUALITY REPORTS

Charleston Water Systems (CWS)
- CWS Quality Water Quality Report 2007
- Charleston Water System Source Water Assesment (04-29-2003)
Household Information and Tips

Useful Links

Water

DrinkTap.org

	H2ouse.org
	American Water Works Association
	South Carolina Rural Water Association - Home Page
	http://www.epa.gov/OW
	Bureau of Water's Home Page South Carolina Coastal Watershed--03050202 Surf Your Watershed US EPA

Bottled Water

NRDC: Bottled Water: Pure Drink or Pure Hype?

Wastewater

	EPA Enforcement and Compliance History Online
	National Small Flows Clearinghouse
	Water Environment Federation
	U.S. EPA - Wastewater
	Beach Monitoring

Engineering

	Architecture, Engineering, Consulting at HDR Inc
	B.P. Barber & Associates, Inc.

Questions or Concerns?

Contact: Greg Gress, General Manager ggress@sullivansisland-sc.com

Have you found what you were looking for? Send us your comments and suggestions

Town of Sullivan's Island

Water & Sewer Department

Customer Service & Bill Payments: 1610 Middle Street (Town Hall)

Waterworks Plant: 2050 Gull Street (near Fire Station & Town Park)

Important Resident Note: Hydrant Flushing to begin in February.

Helpful Tips If You Experience Discolored Water (Click Here)

MEET THE MANAGER

GREG GRESS

YOUR WATER & SEWER DEPARTMENT STAFF:

Not Pictured:

Darrell Noisette - Chief Operator - Serving Residents Since 2000

Tommy Bean - Operator - Serving Residents Since 2007 Paul Fouchecourt - Operator - Serving Residents Since 2007 Mike Reynolds - Operator - Serving Residents Since 2007 Mary Coste - Billing/Customer Service - Serving Residents Since 2007

WHEN IT IS COLD OUT - DON'T FORGET TO DRIP YOUR PIPES!

Click Here for Helpful Information (pdf)

WATER & SEWER PROJECTS

Sullivan's Island Water Distribution System

REVISED Pipe Replacement Program

Click to view/download (pdf)

WATER LINE REPLACMENT PROJECT FY10

Phase 1 Focus Area Map of Year 4 & 5 (Click to view/download)

Charleston Water System voted 4th best water in the nation!

********************

Town of Sullivan’s Island Wins Award for Wastewater

Treatment System of the Year 2007 Category #1

BILLING

We initiated a new billing format in November 2008 in tandem with our new billing software. Although a new look and no longer a postcard, your billing deadline remains the 15th of each month and all automatic draft activity remains the same.

Click here to download: AUTOMATIC PAYMENT - BANK AUTHORIZATION FORM

Water and Sewer

Water and Sewer Bill Automatic Draft Application

*******************************************************************************

AVOID LATE FEES - TAKE ADVANTAGE OF BANK DRAFT PAYMENTS TODAY.

The process is simple:

1. Complete AUTOMATIC DRAFT FORM

2. Return completed application with a copy of a voided check to Town Hall **

3. Water & Sewer Department will draft the stated bill amount from your checking account on the bill due date each month.

****NOTE: You will still get a monthly statement for reference****

** Forms with original signatures are needed to initiate automatic draft. Please forward forms and inquiries to Mary Coste at (843) 883-5733 or mcoste@sullivansisland-sc.com.

MAILING ADDRESS IS: Town of Sullivan's Island, PO Box 427, Sullivan's Island, SC 29482

Waste Water Collection & Treatment

Water and Sewer Rates

IMPORTANT WATER & SEWER RATE INFORMATION

On June 16, 2009 Town Council passed a resolution to revise the Water & Sewer Rates Effective July 1, 2009. These rates will reflected on residents' August 2009 bills.

On April 21, 20009, Town Council Resolved to adopt the findings & Recommendations of Raftelis Financial Consultants, Inc. March 2009 report for the water and wastewater financial planning study.

Cross-Connection Control Program

Water Quality

OTHER WATER QUALITY REPORTS

Charleston Water Systems (CWS)

Household Information and Tips

Useful Links

Water

Bottled Water

Wastewater

Engineering

Tommy Bean - Operator - Serving Residents Since 2007

Paul Fouchecourt - Operator - Serving Residents Since 2007

Mike Reynolds - Operator - Serving Residents Since 2007

Mary Coste - Billing/Customer Service - Serving Residents Since 2007

NOTE: You will still get a monthly statement for reference